FAQ

Order

There are 5 easy steps to making a purchase.

  1. Find the items you would like to purchase by either browsing our categories, or searching.
  2. Add the products to your bag by clicking the add to bag button
  3. View your bag and once you are happy with all of your items click on the checkout button
  4. Follow the prompts to either fill in your details if you are a new customer, or login and confirm your details if you already have an account.
  5. Select your payment method and click the make payment button to complete your purchase. You’ll be sent an email confirmation of your order and kept up to date with your orders progress.

Fashion Workroom is proud to accept the following payment options….

  • Master Card and Visa payments can be made via via PayPal, Stripe & Apple Pay secure payment gateways… Note: You do not need a PayPal account to make a purchase on our website.
  • AfterPay, the popular ‘buy now pay later’ payment option. Afterpay allows customers residing in Australia to have their online orders shipped to them as per normal and pay this order off over four equal instalments.
  • Electronic Bank Transfer &  Phone Payments

You must enter the promotional code in the ‘promotion code’ box at the cart stage of your checkout and click ‘apply’. The application of the promotion will then be visible in your cart.

You must use enter the gift voucher number at the payment stage of your order. please contact us straight away and we will follow up.

Yes you can..

If you have placed an order and you would like to amend your order contact us as soon a s possible to amend. Please not that extra shipping charges may apply which is determined by the amendment.

Once you have placed your order and received your order confirmation, your order can not be cancelled or amended unless there is a clear error that has occurred during the ordering process. If you wish to exchange or return or order please refer to the returns and exchange policy.

When your order is dispatched you will be provided with a tracking number so you can track your package continuously until the destination is reached. If there is any issue or concern please Contact Us

We process and ship all orders 1-2 business days from right here in Sydney, not including Australian Public Holidays.

Text or Email Order….Yes you can.
Text or Email orders are for anything beyond the scope of what is offered at our on-line shop.
Please contact us straight away and we can discuss your requirements and I will generate an offline invoice. Once you receive the invoice and all looks good, click the pay now button and your order will be processed and dispatched.

Fax Order….Unfortunately we don’t do fax orders

Every order has a tracking number which you will receive as soon as your order is dispatched.

You can track the progress of your using this number.

If you don’t receive a tracking number after being notified your order has shipped contact us straight away and we will follow up.

If you cannot track your order  please contact us straight away and we will follow up.

If you don’t receive your order after the estimated time frame once being notified your order has shipped contact us straight away and we will follow up.

Shipping

All deliveries are returning to normal delivery times.

  1. Courier -signature or authority to leave
  2. Pick up is now available from our studio @ 51/23 Narabang Way Belrose NSW 2085.
    – Pick up is currently a non contact process where your order is processed and left just inside the office door for you to collect.
    – Pick up option will be monitored on a one to one base to make sure everyone complies with the current restrictions
  3. Australia Post standard ParcePost and  Express Post
    Currently there is still no guaranteed overnight delivery, just an expedited delivery. If you would like this service Please contact us for a quote to you postcode
  4. We now offering Priority Courier Shipping which is a guaranteed overnight delivery to most post codes throughout Australia.
    Please contact us for a quote to your postcode 

Currently Fashion workroom can deliver to the following countries:

  • New Zealand
  • United States
  • Canada

Email product list and shipping address for a quote.

All packages have a Tracking Number, making it even easier to keep up to date with the delivery progress. We also track your package to ensure that your package has been delivered.

The rates are guided by Australia Post which have increased for 2016.
We charge a Flat Rate for delivery no matter where you are.
The flat rate shipping cost covers the secure packaging of your items, postage and tracking of your order..

  1. Courier -Rate is combine weight of parcel
    $10.50 <500gm,  $13.50 <1kg,  $15.00 < 10kg, $20> $10kg
  2. Pick up – no charge
  3. Australia Post standard ParcePost
    $10.50 <500gm,  $13.50 <1kg,  $15.00 < 10kg Express Post - Currently there is still no guaranteed overnight delivery, just an expedited delivery. If you would like this service Please contact us for a quote to you postcode
  4. Priority Courier Shipping which is a guaranteed overnight delivery to most post codes throughout Australia.
    Please contact us for a quote to your postcode

Processing Times

We know you want your goods as soon as possible and our orders are generally dispatched within 1-3 days of order placement, at which time you will receive an email notification.

Please make a note at checkout if the order is urgent and if same day posting is possible we will dispatch ASAP.

Shipping Times

Shipping times are guided by the postcodes. Once shipping is booked there is an approximate guideline given. Based on all of the packages I have shipped the majority fall within 1-10 days. If the parcels does not arrive on the ETA then an enquiry should be lodged immediately to locate it.

Shipping Times

Shipping times are guided by the postcodes. Once shipping is booked there is an approximate guideline given. Based on all of the packages I have shipped the majority fall within 1-10 days. If the parcels does not arrive on the ETA then an enquiry should be lodged immediately to locate it.

Australia Post – Express Post
Currently there is still no guaranteed overnight delivery, just an expedited delivery. If you would like this service Please contact us for a quote to you postcode

Priority Courier Shipping
This is a guaranteed overnight delivery to most post codes throughout Australia.
Please contact us for a quote to your postcode 

Flat Rate for delivery no matter where you are.
The flat rate shipping cost covers the secure packaging of your items, postage and tracking of your order. Shipping $10.50 <500gm, [/av_toggle] [av_toggle title='Do you pay for my return shipping?' tags='' av_uid='av-aelblu' custom_id=''] Please be advised that all postage and handling costs will be incurred by the purchaser. There is no refund for incorrect product choice, however we are happy to give you a credit voucher which is valid for 12months. Faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review we will credit the cost of postage back to you. Anyone that has a Paypal account and pays via Paypal are entitled to receive a refund for shipping costs (conditions apply).

General

Click here to ‘Create Account’
Fill in the online form and save.
You will receive an email confirming you are a new account holder.

Just send us an email us from your current registered email address with the request.
Simply advise the old and new email addresses and we’ll take care of the rest.

We’ll let you know when it’s all done.Yes, we do, just enter your details into the join our mailing list on the home page.
We will keep you posted with any deals or specials on offer.

Just send us an email us from your current registered email address with the request. Simply advise the old and new email addresses and we’ll take care of the rest. We’ll let you know when it’s all done.

No you don’t. You can make a purchase as a ‘guest’ user and we won’t create an account for you. However we’ve designed our site to give registered customers a faster, simpler checkout process by remembering their details, as well as a bunch of other features such as full order history and order tracking, address book so sign up and enjoy the benefits, all you need to do is choose a password

We love to hear feedback from our valued customers.
Send us feedback via our ‘Contact Us’ found here.