These are the most Frequently Asked Questions regarding shopping on our site.
If your question is not answered here please use our contact us page.
How do I place an order online?
There are 5 easy steps to making a purchase.
- Find the items you would like to purchase by either browsing our categories, or searching.
- Add the products to your bag by clicking the add to bag button
- View your bag and once you are happy with all of your items click on the checkout button
- Follow the prompts to either fill in your details if you are a new customer, or login and confirm your details if you already have an account.
- Select your payment method and click the make payment button to complete your purchase. You’ll be sent an email confirmation of your order and kept up to date with your orders progress.
What are the payment options?
Fashion Workroom is proud to accept Master Card and Visa payments, via PayPal secure payment gateway.
Please note: You do not need a PayPal account to make a purchase on our website.
You have the option to set up an account at checkout if you wish for next time you visit us.
How do I use a promotional code?
You must enter the promotional code in the ‘promotion code’ box at the cart stage of your checkout and click ‘apply’. The application of the promotion will then be visible in your cart.
How do I use an Online Gift Voucher?
You must use enter the gift voucher number at the payment stage of your order. please contact us straight away and we will follow up.
Can I make a change to an existing order?
No, once your order has been placed and you have received your order confirmation you can not cancel or amend your order.
If you wish to exchange or return your order please refer to the returns and exchange policy.
How do I cancel my order?
Once you have placed your order and received your order confirmation, your order can not be cancelled or amended unless there is a clear error that has occurred during the ordering process. If you wish to exchange or return or order please refer to the returns and exchange policy.
How do I check the status of my order?
When your order is dispatched you will be provided with a tracking number so you can track your package continuously until the destination is reached.
When is my order processed and sent?
We process and ship all orders 1-2 business days from right here in Sydney, not including Australian Public Holidays.
Can I order by phone, fax or email?
Email Order….Yes you can.
Email orders are for anything beyond the scope of what is offered at our on-line shop.
Please contact us straight away and we can discuss your requirements and I will generate an offline invoice. Once you receive the invoice and all looks good, click the pay now button and your order will be processed and dispatched.
Fax Order….Unfortunately we don’t do fax orders
What happens if my order does not arrive?
Every order has a tracking number which you will receive as soon as your order is dispatched.You can track the progress of your using this number.
If you don’t receive a tracking number after being notified your order has shipped contact us straight away and we will follow up. If you cannot track your order, please contact us straight away and we will follow up.
If you don’t receive your order after the estimated time frame once being notified your order has shipped contact us straight away and we will follow up.
What are the delivery options?
Delivery is via standard or signature.
Do you deliver internationally?
Currently Fashion workroom delivers to Australian Postcodes only.
What are your delivery charges?
All packages have a Tracking Number, making it even easier to keep up to date with the delivery progress. We also track your package to ensure that your package has been delivered.
The rates are guided by Australia Post which have increased for 2016.
We charge a Flat Rate for delivery no matter where you are.
The flat rate shipping cost covers the secure packaging of your items, postage and tracking of your order..
Currently we have 2 delivery options Australia wide.
Standard Post: Flat Rate $15.00
Standard Post + Signature $17.50
Express Post: Quote based on postcode and package weight.
Orders are dispatched within 1-2 business days.
An email will be sent with a tracking number once your order is dispatched.
How long long does it take to get my Order?
We know you want your goods as soon as possible and our orders are generally dispatched within 1-2 days of order placement, at which time you will receive an email notification. Please make a note at checkout if the order is urgent and if same day posting is possible we will dispatch ASAP.
Standard Parcel Post Delivery
Standard Delivery times depend on location.
Our standard parcel service covers all of Australia, delivering your item within 2 or more business days. Check your postcode for an estimated delivery time http://auspost.com.au/parcels-mail/delivery-areas.html
Express Post Delivery
Express Deliver Next Day Delivery from time of dispatch depending on location
The Express Post network covers 80% of Australian business addresses, private addresses and Post Office boxes.
If your item is for an address outside this network, we’ll use the fastest possible transport links, but it won’t be covered by our Next Day Guarantee. Check your postcode if fall in the Next Day Guarantee Network http://auspost.com.au/parcels-mail/delivery-areas.html
How much postage if I place a Small Order?
If your order falls under 500gm, I charge $15 shipping and send a $5 voucher with no expiration date.
Do you pay for my return shipping?
Please be advised that all postage and handling costs will be incurred by the purchaser.
There is no refund for incorrect product choice, however we are happy to give you a credit voucher which is valid for 12months.
Faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review we will credit the cost of postage back to you.
Anyone that has a Paypal account and pays via Paypal are entitled to receive a refund for shipping costs (conditions apply).
How do I create a new account?
Click here to ‘Create Account’
Fill in the online form and save.
You will receive an email confirming you are a new account holder.
Does Fashion Workroom have a mailing list ?
Just send us an email us from your current registered email address with the request.
Simply advise the old and new email addresses and we’ll take care of the rest.
We’ll let you know when it’s all done.Yes, we do, just enter your details into the join our mailing list on the home page.
We will keep you posted with any deals or specials on offer.
How do I change my email address?
Just send us an email us from your current registered email address with the request. Simply advise the old and new email addresses and we’ll take care of the rest. We’ll let you know when it’s all done.
Do I need a registered account to make a purchase?
No you don’t. You can make a purchase as a ‘guest’ user and we won’t create an account for you. However we’ve designed our site to give registered customers a faster, simpler checkout process by remembering their details, as well as a bunch of other features such as full order history and order tracking, address book so sign up and enjoy the benefits, all you need to do is choose a password
How can I provide feedback about a product or your service?
We love to hear feedback from our valued customers.
Send us feedback via our ‘Contact Us’ found here.